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At Valley-Beauty, we are committed to protecting your privacy online. Our pledge is to safeguard any personal information that you provide us, and to make every reasonable effort to use this information only as you choose. We at Valley-Beauty are taking a leadership role in assisting our customers and other businesses in understanding the importance of using your personal information appropriately.

Using your Information

Valley-Beauty only uses your personal information to conduct business with you. Some examples include:

    • registering you in discussion groups
    • allowing you to post comments
    • creating and maintaining accounts
    • processing, fulfilling, and following up on orders
    • answering your e-mail
    • communicating with you
    • sending friends, families and colleagues information on your behalf
    • notifying you about promotions and other information regarding our products and services (see the section below entitled "Your choices about receiving Email") to help prevent fraud and to protect the rights of Valley-Beauty

Your Choices about Receiving E-mail

Valley-Beauty may send you e-mail about your orders or your account and in response to your questions. Valley-Beauty may also send you e-mail with information and/or special offers about products and services that may be of interest to you, unless you indicate you do not want to receive them.

We will give you an opportunity to let us know your preference regarding the receiving of promotional e-mail when you register for a service, when you provide us with your personal information, or when we send you e-mail. If you choose not to accept this promotional e-mail, you may not receive special offers that may be of value to you. This option applies to promotional e-mail only, as we may find it necessary to send you e-mail relating to the products you have purchased or registered, your account or your order(s). Promotional e-mail that you receive from Valley-Beauty will tell you how to decline receiving future promotional e-mail.

Protecting Your Information

Valley-Beauty implements a variety of administrative, managerial, and technical security measures to help protect your personal information. Valley-Beauty has Internal Control Standards which relate specifically to the handling of personal information. These include certain controls to help safeguard the information we collect online.

We at Valley-Beauty understand and comply with these controls and we communicate our Privacy Notice, practices and guidelines to our employees. However, while we strive to protect your personal information, you must also take steps to protect your information. We urge you to take every precaution to protect your personal information while you are on the Internet.

Children's Privacy

Protecting the online privacy of children is especially important, and those under the age of 13 are protected by federal law. For that reason, Valley-Beauty does not knowingly permit children under the age of 13 to become registered members of our sites, or to buy goods and services on our sites, without verifiable parental consent. Valley-Beauty does not knowingly collect or solicit personal information about children under 13, except with their parent's express consent.

If we ever include children under the age of 13 as part of our intended site audience, those specific web pages will, in accordance with the provisions of the Children's Online Privacy Protection Act (COPPA), be clearly identified and provide an explicit privacy notice; and we will provide processes to obtain parental approval, provide access to information and allow parents to request removal of their children's personal information.

Valley-Beauty encourages parents and guardians to spend time with their children online and to participate in their interactive activities and interests.



We take great care packaging every item to ensure safe shipment to you. We charge a shipping fee on selected items only to cover our costs of materials and labor. Once your order has been processed and we have received cleared payment, your item will be dispatched as follows:

    • Orders placed from Monday - Friday by 3:00 PM (CST) will ship same day.
    • Orders placed on Saturday by 11:00 AM (CST) will ship same day.
    • Orders placed on Sunday or Federal Holidays will ship next business day by 3:00 PM (CST)

We use United States Postal Service to deliver our orders and we provide the following shipping options:


    • First Class Mail up to 16oz. (Delivery time 3-5 business days, online tracking available)
    • Priority Mail up to 70LB (Delivery time 2-3 business days, online tracking available)
    • Priority Mail Express up to 70LB (Delivery time 1 business day, online tracking available)


After order is processed tracking number (if available) will be provided along with link to carrier’s website for your convenience.

Shipping Rates
The shipping rate charged for selected products is based on the weight, your location and current rates of the shipping carrier. Before the final checkout, the cost of shipping will be clearly displayed at which point you can choose to cancel the order if the price is not satisfactory to you


Damaged Shipments:

If items you received were damaged during transit, you should contact our Costumer Service within 24 hours of confirmed delivery date. Except when delivery occurs on Friday or legal or Federal Holiday than notification should be on the next available business day. Please note that you will be provided with printable return label and you will not be charge for returning the package. Damaged item must be return in the same original shipping box.


Within 30 days of purchase, you may exchange or return your order for a full refund. To begin your return or exchange, complete this form and be sure to include the items you wish to return or exchange.  Please note you are responsible for the shipping and handling charges on your return package. We only accept returns/exchanges on products purchased from Valley-Beauty web-site, Valley-Beauty Amazon store and Valley-Beauty Ebay store.

For sanitary health concerns, we only accept the return for refund of hair brushes, hair extensions, combs or liquid / powder hair care & hair loss products that are sealed / unopened in their original packaging. If you are unhappy with your purchase we will gladly exchange your order within 30 days of receipt.

How to Return:

  • Complete the return form provided for download here [pdf] or [doc]
  • If possible, re-use your original shipping box and packing materials to secure the item(s)
  • Address your package to :
P.O. BOX 4462
SKOKIE IL 60076-4462



Any credit card information you enter on is securely encrypted by industry-standard protocol, SSL (Secure Sockets Layer). Valley-Beauty uses "Geo Trust" SSL to communicate with all secure desktop and mobile browsers. These browsers encrypt your credit card and personal information in a way that makes it extremely difficult for anyone to intercept and misuse while being transmitted between your computer or any other mobile device and our server. If your browser is not secure, you will not be able to purchase on Our SSL Certificates are based on the established industry standards.

Once your online order at Valley-Beauty is complete, we take every precaution to protect the security and privacy of the information stored in our system. Additionally, Valley-Beauty follows the industry standard PCI Compliance requirements to make our site safe and secure for credit card purchases. "Go daddy" tech team test our secure servers daily to ensure that we're keeping your info safe. Our systems are housed in secure facilities, and access to your data is limited to a "need to know" basis, controlled by password protected systems, and monitored for abuse.

If you are unsure about giving your credit card over the Internet, please feel free to order by phone - 1-877 5-VALLEY (582-5539) Monday to Friday 8.00am - 5.00pm, Saturday 8.00am - 3.00 pm Central time.

website security



Promotions and promotion codes are not valid on previous purchases and cannot be combined with any other offers. Also, promotional codes will not be honored beyond the stated expiration date.

Valley-Beauty Co reserves the right to modify or terminate any promotion and its terms & conditions without notice.


How to Reach Us

If you have questions or concerns about your privacy when using a Valley-Beauty Web site, please contact us at: 

P.O. BOX 4462
SKOKIE IL 60076-4462

Email Support:
Phone support: 1-224 534-0330
Toll Free 1-877 5-VALLEY (582-5539)
Monday to Friday 8.00am - 5.00pm, Saturday 8.00am - 3.00 pm CST.

Valley-Beauty reserves the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page. If you have questions or complaints regarding our privacy policy or practices, please contact us at

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